Elevate Every Word - Communication Training for Luxury Service

As communication is a core component of luxury service, it is essential that hotel staff are well-equipped to

convey warmth, professionalism, and attentiveness through their voice. This workshop on the

fundamentals (“pillars”) of communication will provide staff with techniques to use emphasis, intonation,

rhythm, and tone to enhance every interaction, ensuring messages are received clearly and guests feel

valued. By understanding how to adjust vocal elements according to context—whether in warm greetings,

informative exchanges, or problem resolution—staff will gain greater control over the impact of their

communication. Through practical exercises, participants will learn to convey meaning with precision and

adapt vocal expression to reflect the level of care and refinement expected at a luxurious hotel. This

workshop aims to build confidence in vocal delivery, creating a guest experience that embodies the essence

of the brand’s excellence and hospitality at every touchpoint.

What we offer:

Emphasis and Intonation

• Introduction to emphasis and why it’s crucial to communication
• Introduction to “focus words” (image-based – encouraging participants to envisage their message and paint the picture)
• Playing with intonation (scenario-based – role playing)

Rhythm

• Creating bitesize chunks of information, manageable for speaker and listener
• Pausing (“photo framing”)
• Speed of delivery – maintaining vocal integrity under time pressure

Tone

• What is tone and why it’s important
• The stair method – creating distinct tones that inform intention

 PRICES STARTING FROM 1500

BOOK YOUR FREE DISCOVERY CALL USING THE CALENDAR BELOW - We require 30 minutes of your time so we can find out a little more about your company and what your team to achieve before we can begin building your dream workshop!